Privacy Policy

Effective Date: November 1, 2026
Last Updated: November 1, 2026
Website: https://www.bmwminimds.com/

1. Introduction

BMW-MINI MD’s (“BMW-MINI MD’s,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our website visitors, customers, and individuals who contact us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request an appointment, contact our team, or use our automotive repair and maintenance services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

A. Personal Identification Information

• Full name
• Email address
• Telephone and mobile phone number
• Mailing or residential address
• Other contact information you voluntarily provide

B. Vehicle Information

When requesting automotive repair, maintenance, diagnostics, or inspection services, we may collect:

• Vehicle make, model, and year
• Vehicle Identification Number (VIN)
• License plate number
• Vehicle service and maintenance history
• Information about mechanical problems or requested repairs
• Other information necessary to provide automotive services

C. Appointment and Service Information

We may collect information related to:

• Appointment requests and scheduling
• Service inquiries and repair estimates
• Customer communications
• Repair orders and service records
• Warranty-related information
• Payment and transaction records

D. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or search engine
• Date and time of website visits
• Website interaction and navigation information

This information may be collected through cookies, analytics tools, advertising technologies, and similar tracking technologies.

3. How We Collect Information

We may collect personal information through:

• Website contact and appointment request forms.
• Telephone calls and text messages.
• Emails and other electronic communications.
• In-person customer interactions.
• Automotive service and repair transactions.
• Cookies and website analytics technologies.
• Third-party service providers that support our business operations.

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

4. How We Use Your Information

BMW-MINI MD’s may use the information we collect for the following business purposes:

1. Responding to customer inquiries and service requests.
2. Scheduling automotive repair and maintenance appointments.
3. Providing BMW and MINI Cooper repair, diagnostics, inspections, and maintenance services.
4. Preparing estimates and communicating service recommendations.
5. Processing payments and maintaining transaction records.
6. Providing warranty and customer support services.
7. Sending appointment confirmations, service reminders, and updates.
8. Improving our website, services, and customer experience.
9. Measuring website traffic and advertising performance.
10. Maintaining website security and preventing fraudulent activity.
11. Complying with applicable legal and regulatory requirements.

We do not use personal information for purposes materially different from those disclosed without providing any notice or consent required by applicable law.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve website functionality and understand visitor interactions.

These technologies may help us:

• Remember website preferences.
• Understand how visitors use our website.
• Measure website traffic and performance.
• Evaluate the effectiveness of advertising campaigns.
• Provide relevant advertising where permitted.
• Improve our online services.

Third-party services, including Google Analytics, Google Tag Manager, Google Ads, or other advertising and analytics providers, may use cookies or similar technologies when implemented on our website.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate consent and opt-out mechanisms for tracking technologies.

6. How We Share Your Information

We do not disclose personal information to third parties except as described in this Privacy Policy or as otherwise permitted or required by law.

We may share information with the following categories of service providers:

A. Website and Technology Providers

Companies that provide website hosting, website maintenance, security, analytics, and technical support.

B. Advertising and Marketing Providers

Advertising and analytics partners that help measure marketing performance and, where permitted, deliver relevant advertisements.

C. Payment Processing Providers

Third-party payment processors that securely facilitate customer transactions.

D. Automotive Service Providers

Business partners or service providers involved in completing requested automotive services, when necessary.

E. Legal and Regulatory Authorities

Government agencies, law enforcement, courts, or other parties when disclosure is required by law or necessary to protect our legal rights.

Service providers are permitted to use personal information only as authorized by their agreements and applicable law.

We do not authorize third parties to use customer information for their own unrelated marketing purposes.

7. California Consumer Privacy Rights

California residents may have specific privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), subject to applicable legal requirements and exemptions.

Depending on eligibility, these rights may include:

Right to Know

You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom it has been disclosed.

Right to Delete

You may request deletion of personal information we have collected, subject to applicable legal exceptions.

Right to Correct

You may request correction of inaccurate personal information we maintain about you.

Right to Opt Out of Sale or Sharing

You may have the right to opt out of the sale or sharing of your personal information, including sharing for cross-context behavioral advertising, where applicable.

Right to Limit Use of Sensitive Personal Information

Where applicable, you may request limitations on the use and disclosure of sensitive personal information.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising your privacy rights.

How to Submit a Privacy Request

To exercise an applicable privacy right, contact us using the contact information provided in Section 15.

Please include enough information for us to understand and verify your request. We may need to verify your identity before processing certain requests.

Authorized agents may submit requests on your behalf when permitted by applicable law.

We will respond within the timeframes required by applicable law.

8. Do Not Sell or Share My Personal Information

BMW-MINI MD’s respects California residents’ rights regarding the sale and sharing of personal information.

We do not knowingly sell personal information in exchange for monetary compensation.

However, certain advertising or tracking technologies may constitute the sharing of personal information under California privacy law, even when no money is exchanged.

Where applicable, you may opt out of the sale or sharing of your personal information by using the privacy choices provided on our website or by contacting us directly.

We also recognize applicable browser-based opt-out preference signals, including Global Privacy Control (GPC), where legally required.

9. Text Messages and Telephone Communications

If you provide your telephone number, we may contact you regarding:

• Appointment scheduling and confirmations.
• Vehicle service inquiries.
• Repair estimates and updates.
• Customer service matters.
• Other communications related to services you have requested.

Marketing text messages, if offered, will be sent only where appropriate consent has been obtained.

You may opt out of marketing text messages by replying STOP, where supported. You may also contact us directly to request that marketing communications stop.

Message and data rates may apply. Message frequency may vary.

Consent to receive marketing text messages is not a condition of purchasing automotive services.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

These measures may include:

• Secure website connections.
• Access restrictions.
• Password-protected systems.
• Security monitoring.
• Appropriate safeguards with service providers.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Providing requested automotive services.
• Maintaining repair and warranty records.
• Managing customer relationships.
• Complying with applicable tax, accounting, and legal obligations.
• Resolving disputes and enforcing agreements.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it, subject to applicable legal requirements.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

These third parties may have their own privacy policies and information collection practices.

BMW-MINI MD’s is not responsible for the privacy practices, security, or content of websites and services that we do not operate.

We encourage visitors to review the privacy policies of third-party websites before submitting personal information.

13. Children’s Privacy

Our website and automotive services are intended for general audiences and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization where required by law.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the matter.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website technologies, services, or applicable laws.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

15. Contact Information

If you have questions about this Privacy Policy, our information practices, or wish to exercise an applicable privacy right, please contact us:

BMW-MINI MD’s

Website: https://www.bmwminimds.com/

Location: Upland, California

Telephone: (909) 552-3663

Email: info@bmwminimds.com

Mailing Address: 1675 W. Arrow Rte. Unit A, Upland, CA 91786

Privacy Policy Commitment

BMW-MINI MD’s is committed to respecting customer privacy, protecting personal information, and using customer data responsibly in connection with our automotive repair and maintenance services.

Thank you for trusting BMW-MINI MD’s with your vehicle and service needs.